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Patricia O. Baker reminds customers that Chase Bank sucks

I was catching-up on my email and noticed this lovely service message from Senior VP Patricia O. Baker at Chase Bank:

Chase is letting our customers know that we have been informed by Epsilon, a vendor we use to send e-mails, that an unauthorized person outside Epsilon accessed files that included e-mail addresses of some Chase customers. We have a team at Epsilon investigating and we are confident that the information that was retrieved included some Chase customer e-mail addresses, but did not include any customer account or financial information. Based on everything we know, your accounts and confidential information remain secure. As always, we are advising our customers of everything we know as we know it, and will keep you informed on what impact, if any, this will have on you.

We apologize if this causes you any inconvenience. We want to remind you that Chase will never ask for your personal information or login credentials in an e-mail. As always, be cautious if you receive e-mails asking for your personal information and be on the lookout for unwanted spam. It is not Chase’s practice to request personal information by e-mail.

As a reminder, we recommend that you:

  • Don’t give your Chase OnlineSM User ID or password in e-mail.
  • Don’t respond to e-mails that require you to enter personal information directly into the e-mail.
  • Don’t respond to e-mails threatening to close your account if you do not take the immediate action of providing personal information.
  • Don’t reply to e-mails asking you to send personal information.
  • Don’t use your e-mail address as a login ID or password.

The security of your information is a critical priority to us and we strive to handle it carefully at all times. Please visit our Security Center at chase.com and click on “Fraud Information” under the “How to Report Fraud.” It provides additional information on exercising caution when reading e-mails that appear to be sent by us.

Sincerely,
Patricia O. Baker
Senior Vice President
Chase Executive Office

Thank you very much Chase Bank.  So if I understand correctly, you:

  1. (Gobbled-up the local bank where I used to had my account)
  2. (Recently instantiated fees without customer consent on previously free checking accounts)
  3. Used a 3rd party vendor for your email marketing (that I of course did not opt-in to)

Now my email address has been exposed and I’m going to start getting a bunch of spam.  Thanks very much Ms. Patricia O. Baker and Chase Bank.

Now, you’re letting me know that you “apologize if this causes you any inconvenience.”  That’s nice of you.  Thanks for the apology.  Now, are you going to offer me some remuneration for your mistake?  Are you going to say that you value me as a customer and you’re sorry for exposing my personal contact information?  Are you actually going to make a bottom-line commitment to your apology?

No, Ms. Patricia O. Baker of Chase Bank is going to provide me with some online safety tips.  Really???  Seriously???

Thank you Chase Bank.  How appropriate.  I really appreciate the online safety tips considering YOUR VENDOR JUST LOST MY EMAIL and ITS YOUR FAULT I’m going to be getting a bunch of spam and phishing email.

Thank you Chase Bank for the email reminder to close the last account I have with Chase Bank and move it to a credit union or other local bank that values me as a customer.

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Filed under: Uncategorized

One Response

  1. dave says:

    time to switch banks…..here was my latest email

    Dear Valued Customer:

    We may have confused you by posting some debit card transactions involving debits and credits multiple times to your checking account on Tuesday. We deleted the extra ones during last night’s processing and you should only see the correct transactions.

    Please accept our apology. No further action is required however, if you believe this debit error resulted in any third-party fees or Chase overdraft fees, please call us to be reimbursed.

    We know this is not the service you expect and we are working hard to improve. If you have any questions, please call us at 1-800-935-9935.
    Sincerely,

    Patricia O. Baker
    Senior Vice President
    Chase Executive Office

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